IMPORTANT

THE POLICIES

"Ensuring comfort, safety, and transparency for every guest at Megan's."

At Megan's, we strive to provide a seamless and professional experience. To protect our dedicated team of technicians—many of whom are self-employed—and to ensure fairness for all clients, we kindly ask you to adhere to the following policies.

1. BOOKING & DEPOSITS

Securing Your Appointment: A non-refundable booking fee is required for all appointments:
- £10 for services under £40.
- £20 for services £40 and above.
- This fee is fully deducted from your final bill on the day of your service.

2. CANCELLATION & RESCHEDULING

Over 48 Hours Notice: You may cancel or reschedule your appointment. Your deposit will be refunded (minus a small third-party processing fee).
24 - 48 Hours Notice: Cancellations within this window are non-refundable. However, your deposit can be held as a Credit on your account or used to reschedule for another date.
Under 24 Hours & No-Shows: Cancellations with less than 24 hours' notice or failure to show up will result in the total loss of your deposit.

Why? Late cancellations directly impact the income of our self-employed technicians who have blocked that specifically for you.

3. THE 15-MINUTE GRACE PERIOD

For Clients: We offer a 15-minute grace period. If you arrive later than 15 minutes, we may have to shorten your treatment (e.g., simple color instead of nail art) to avoid delaying the next client, but the full service price will still apply. If we cannot accommodate the delay, your appointment may be cancelled and the deposit forfeited.
For the Salon: The beauty industry requires meticulous care. Occasionally, we may also run 10-15 minutes behind. We appreciate your patience as we ensure every client receives our best work.

4. 7-DAY SERVICE GUARANTEE

We offer a complimentary 7-day guarantee on all Gel services (natural or artificial nails) for technical issues such as chipping or lifting.
Repairs requested after 7 days, or damage caused by impact, picking, or improper aftercare, will incur a standard repair fee per nail.

5. "SPEAK UP" & SATISFACTION POLICY

We are committed to excellence. If you are unhappy with the shape, colour, or any aspect of your service, please inform your technician or the Salon Manager immediately while you are in the salon. We will gladly adjust and fix the issue on the spot until you are 100% satisfied.

Important To be fair to our hard-working team, we strictly do not offer refunds once you have left the premises if no feedback was provided during the appointment. We value open communication and appreciate the chance to make things right in person.

6. WALK-INS & APPOINTMENTS

Appointments take absolute priority. Walk-ins are always welcome but are subject to availability and will be served on a first-come, first-served basis.
"Any Staff" vs. Specific Technician: If you are on a tight schedule, we highly recommend selecting "Any Staff" when booking to ensure prompt service.
We love that you have a favourite technician! However, please be aware that requesting a specific staff member means they may have back-to-back appointments. Due to the unpredictable nature of nail art and treatments, there might occasionally be a slight wait for your preferred technician. We appreciate your patience and understanding as they finish up with their previous client.

7. HOW TO CLAIM YOUR 7-DAY GUARANTEE REPAIR

If you experience an issue covered by our 7-Day Guarantee (e.g., chipping or lifting due to application), you are welcome to visit the salon as a Walk-In for a complimentary repair. Please note that repair walk-ins are served on a first-come, first-served basis.
Can't make it to the salon within 7 days? Simply send us a message with a clear photo of the damaged nail(s) before your 7-day window expires. This will validate your guarantee, and we will arrange for you to pop in for the repair as soon as you are able to.